Shipping & Returns

Shipping Policy

CardioMetaboliQ™️ test kits and supplements are shipped via USPS priority mail. Deeper Dive Lab requisitions are sent to the customer via email. The DUTCH Complete test kit is shipped directly from Precision Analytical Labs. Shipping over $99 purchase price (purchase price reflects autoship or other discounts taken at checkout) is free within the continental US and Hawaii.

Return/Refund Policy

Supplements

Supplements that are unopened may be returned for a full refund within 30 days. Please obtain approval for the return from CardioMetaboliQ prior to return shipment. Refund will be returned to the payment method used in the original purchase. If you have need to return an unopened supplements for any reason, please email us at info@cardiometaboliq.com. We will issue a “return authorization” (RA) number which should be included in the return shipment address. All returns should be addressed as shown and returned to:

CardioMetaboliQ LLC
RA #xxxx
187 Calle Magdalena
Suite 210
Encinitas, CA 92024

CardioMetaboliQ Lab Kits

CardioMetaboliQ Lab Kits do not expire. If a customer would like to return a kit, they must email info@cardiometaboliq.com to request a return authorization number (RA#). The kit may be returned if it is unopened, in good condition with seals intact and all pieces inside. The customer is responsible for return shipping cost. The kit must be post-marked as shipped by day 21 after the date of purchase. Once the kit is received and confirmed in good condition, the refund will be credited to the original payment method within 14 business days for the purchase amount less $25 restocking fee. Please send return kits to the following address with the RA# shown as follows:

CardioMetaboliQ LLC
RA#xxxx
187 Calle Magdalena
Suite 210
Encinitas, CA 92024

Deeper Dive Labs

Deeper Dive Lab panels are available for refund, less a $15 cancellation fee, for a period of 60 days. From 61-180 days after purchase, the purchase amount less $15 cancellation will be available as a store credit only, no refund provided. After 180 days, no refund or credit will be provided. The Deeper Dive Lab requisition (through LabCorp) is good for use up to 180 days from purchase. If 180 days has passed and a new requisition is required, a $25 reissue fee is required.

DUTCH Complete Kits

DUTCH Complete lab kits are refundable less a $35 restocking fee within one (1) year provided the test kit, all of its contents and the requisition form are return in good and unused condition. Return shipping fees (to Precision Analytical) are the responsibility of the customer. Refund to the original payment method will be made within 30 days of receipt of the kit. Please ship the DUTCH Complete kit to:

Precision Analytical, Inc.
3138 NE Rivergate Steet
suite #301C
McMinnville, OR 97128